Data Privacy Policy for the Online Electricity Application System
Ministry of Energy and Mineral Development, Republic of Uganda
Effective Date: December, 31st, 2025
1. Introduction
The Ministry of Energy and Mineral Development ("the Ministry") is committed to protecting the privacy and confidentiality of users data collected through the Online Electricity Application System ("the System"). This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with Uganda’s Data Protection and Privacy Act, 2019.
2. Personal Data We Collect
We may collect the following types of personal data when you use the System:
- Full name
- National Identification Number or other ID details
- Contact information (phone number, email address)
- Residential or business address
- Bank account details (if applicable)
- Application details (application number, status, etc.)
- Any other data you voluntarily provide during the application process
3. Purpose of Data Collection
Your personal data is collected for the following purposes:
- Processing electricity connection applications
- Verifying applicant identity
- Maintaining accurate records and communication
- Compliance with applicable legal and regulatory requirements
- Improving the Systems services and functionalities
4. Lawful Basis for Processing
The Ministry processes personal data based on your consent, contractual necessity, compliance with legal obligations, and legitimate interests in service delivery and system improvement.
5. Data Sharing and Disclosure
Your data will only be shared with authorized government agencies, partners, or third-party service providers where necessary for the processing of your application or as required by law. We do not sell or rent personal data to third parties.
6. Data Security
The Ministry employs appropriate technical and organizational measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction.
7. Data Retention
Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When data is no longer necessary, it will be securely deleted or anonymized.
8. Your Rights
Under Ugandas Data Protection laws, you have the right to:
- Access your personal data
- Request correction or deletion of your data
- Withdraw consent where processing is based on consent
- Request data portability
- Lodge a complaint with the Data Protection Commissioner
9. Cookies and Tracking Technologies
The System may use cookies and similar technologies to enhance user experience. You can set your browser to refuse cookies, though some features may be limited.
10. Changes to This Policy
The Ministry reserves the right to update this Privacy Policy periodically. Updates will be communicated through the System or official channels.
11. Contact Information
For questions or concerns regarding your data privacy rights or this policy, please contact:
Data Protection Officer
Ministry of Energy and Mineral Development
Email: [Insert Email]
Phone: 041 4344414